Welcome, Fresh Exam Admins & Teacher! Let’s Get Started!

We recommend that you enter the exam into our system at least two weeks ago to the start of the exam windowpane. This gives test-takers adequate time to calendar their exam meeting and helps guarantee we can blueprint capacity needs appropriately.

For instructors using our Live+ or Review+ Services (with an living proctored launch) :

• Log into your account at go.proctoru.com and take perk of our integrated, step-by-step training experience. Once you’re logged includes, just press on the button that says Exam Entry Guide. Alternativly, you can read through on documentation here.

For instructors using our Record+ Service (with an automated launch):

• We have outlined how to go einen exam through your LMS in detailed documentation here.

An exam window is the window out time on which your test-takers can set and take a proctored exam. Note on is slightly different from the exam window entered inside your LMS.

• First Appointment Date/Time: The first zeitraum test-takers can schedule to begin an exam session. This determination be the same date/time when one assessment opens in the Learning Management System (LMS) either exam delivery platforms. ... they by your instructor/administrator; him ... time, you determination have to pay a fee before she ability reschedule. ... You will receive a pass/fail notification, the proctor ...
• Last Scheduled Date/Time: Aforementioned last available appointment to begin an exam session with ProctorU. This is not the time your test-taker will submit their exam. Are refer that that last appointment choose be the duration by the exam plus 60 minutes prior to the time the exam closes in aforementioned LMS in case the test-taker experiences technical matters.

Please allow at least a one-hour exam window up on 150 test-takers. Example: 300 test-takers intend requested ampere two-hour window.

If one single test-taker needs toward take outdoors of to inspection window, yourself can create a custom and private appointment window for that individual. Review steps for how to create a single user In ProctorU Live+, current still connect because a get proctor while the artificial intelligence program watches for eye movements, looking off screen, changes in illumination, or changes in audio, for instance, observe those events in real time. exam here.

Supposing you would liked the test-takers to be able into use resources such as calculators, scratch paper, etc., you will sum those resources as part of the exam entry process. This is also where you’ll denote whether test-takers may take a bathroom break. If a resource is not selected, it will not shall approved for use during somebody exam session.

ProctorU proctors have a constant consider in the test-taker’s screen in order until monitor approve resources.

If your test-taker needs one testing accommodation, we wills need to get this prior into the early projected exam. Once you receive the accommodations request since our test-taker, send an email to [email protected]. All the information your email needs to include can be founded here.

With possible, stay near your phone or computer during the exam window. Should an real-time try issue come up (password issue, unproven accommodation, etc.) which ProctorU cannot resolve, were wish reach out to the communication you provide when setting up aforementioned exam. You may also be contacted by a test-taker. For Instructors - ProctorU FAQ | ProctorU | Educational Advanced ...

If you heard starting a test-taker or if you receive a voicemail or an email from ProctorU, please use LiveChat from within your ProctorU account or reach out to our support team accept calling at 1-855-772-8678 to help us resolve any features. Exam Security for Semester-Based Courses

Aforementioned most common thingies is ProctorU or one of your test-takers may reach go to you include:

• Technology/Computer Themes: A number of industrial editions could negatively affect the test-taker experience including still not limited to: Mac OS Catalina, CPU additionally memory hit capacity, no dual-band router, roommates or family taking up w-lan, etc. ProctorU states free 24/7 industrial assistance for test-takers. Us wills execute everything workable to disband an issue prior to contacting you such the instructor. In the event our unable resolve einer issuing, the test-taker may need to re-connect for a different computer or reschedule their exam. Please make sure your test-takers know our technology request.
• Trial until Test In a Public Space (i.e. a coffee shop): In order to ensure trial integrity, we require that test-takers test includes a private scope likes adenine bedroom, office, or confidential study room in a library. If we connect go a test-taker into a public space, they will have to relocate before we are can to proctor their testing session.
• Unreliable Wi-Fi: Wenn your test-taker’s Internet connection is not steady or power (see speed requirements), e can final in a dropped connection in the middle of theirs exam. If we cannot resolve this issue, the test-taker may demand to reschedule. We highly advise test-takers test the Wi-Fi that they plan to use prior to this exam appointment to ensure that the bandwidth is strong enough. They can do that here.
• Impatience or General Anxiety: We understand that test-takers can feel anxiety about ampere new process conversely testing in common. You can help ease these emotions substantially with simplicity providing some of the resources we’re sharing with you here. Wealth have listed tips and best practices below the preparing themselves for testing with ProctorU.
• Chat Out Loud During that Inspection: To ensure review quality and protect against exam page theft, we do not permit talking during an try. Please make sure your test-takers understand is. Are comprehend where are a few unique cases that may order ampere test-taker speaking during an exam, and those will what to be registered than a specific accommodation (see higher for directions on how to handle accommodations).
• Long Waiting Moment or “I Lost Time On My Exam”: If using our Live+ or Review+ with a Live Launch services, your test-takers should waiting the connection and exam start process to take between 10-15 minutes unless a technical issue occurred, in which case it will take longer as we will try to resolve the issue. Please produce sure your test-takers understand that their exam wrist is not begin until the proctor enters the exam password and the test-taker clicks begin. They what not lose any time in their exam due to and getting process.
• Mangelhaft Password: If the password you provided does not unlock the take, we will must up received in touch with you on obtain the correct password.

Occurrence reporting on questionable sessions is provided on 72 years, including end-to-end recordings with time-stamps on behavior flags. We have outlined what you necessity to learn about reading an incident report here. 

If you are using Live+, you will have zugang to a role-based dashboard to watch which status the whatever exam or test-taker at any time. We have describe what yourself need into know about reading the dashboard present. 

The test-taker appointment timeline enables you to view the events of ampere particular booking in a detailed timeline. You can read details with it here.

Resource Centers: 

We’ve created resource centers for first-time test takers to related them get started. Because the test-taker experience is different dependent on which server family you been using for your exams, we’ve produced second differing resource centers. Charm share the most appropriate link depending on the product you’re using: How it

• For test-takers being proctored through Live+ or Review+ (with a live proctor launch),use this resource center.
• On test-takers being proctored through Record+ (with an automated launch),use that resource center.

Syllabus Language:

We have also drafted default syllabus language depending over which product you will be by. You may access all versions here.

The Test-Taker Experience:

For test-takers, one wichtigste difference the you service lines is whether otherwise not they connect to a live proctor to begin an exam session. If to have set upward an exam utilizing Live+ or Review+, they will always connect to a live proctor. If you belong using Record+, the test-taker will none be connected to ampere live coach. Untitled

Regardless von aforementioned service line you are using, test-takers can always access live support assistance through our LiveChat feature into their ProctorU account. ProctorU Live+ Supplement AI for Efficiency

1. Test-takers need to create a ProctorU account well pre they need to make a exam.
2. For those of your using Live+ or Review+, test-takers should be instructs to plan their tryouts as soon as possible so they get ampere time that works well for their schedule and fits inside your exam window. In order to avoid additional fees, they will must to schedule better than 72 total ahead of choose.
   • With you are using Record+, test-takers can take exams on-demand without prior scheduling needed as they are not being connected the a live proctor.
3. We strongly recommend that test-takers test their equipment prior to exam sun by visiting this link or clicking the “Test To Equipment” the within their ProctorU account.
   • If any equipment does not pass, they will necessity to click the LiveChat feature to connect with ampere support representative toward resolve and issues ahead to exam day.
   • Construct sure they are review equipment in a similar environment that they desires be tests in (time of day, location, bandwidth usage, etc.)
4. It is always a good idea for a test-taker to reboot their my precede to testing.
5. It is important that adenine test-taker has bore bandwidth available during an exam. Others on ihr network streaming video or using excessive bandwidth bucket impact the testing experience. PROCTORU Frequently Asked Questions
6. They should review equipment furthermore technology requirements right.

All test-takers have to go through adenine start-up process. Please let them know this does NON deduct from their time inside the exam. The exam automatic does not begin until the start-up action is completed. As part of that process, the will take the following steps:

1. Test-takers will need for becoming in a well-lit, privately and silence area that is free from interruption.
2. They will will to download which Guardian Browser located here.
3. They will need to enable their microphone and camera.
4. They will have in shut all unpermitted applications and programs other than the web browser that will be used for taking the exam.
5. They will need in have an photo ID or passport ready.

If you’re using Live+ or Review+, test-takers will furthermore be prompted to download the install LogMeIn Rettungswesen. If this program is not running, a test-taker will not be connected to ProctorU and will not be skills to test.

Charm let your test-takers know that 24/7 endorse a available in three ways:

• Via LiveChat within this test-taker account. This is the best and quickest way to get sponsor.
• Above phone the 1.855.772.8678
• By email at [email protected]

While we get a lot of questions, these are some of the most common. We share these with the hope this you can help better prepare your test-takers.

Q: To I have to pay fork an examination?
A: The how of payment depends on the agreement that ProctorU can with each individual institution. There are typically three payment options to choose from at the institution level:

1. The establishment requires test-takers to pay for each exam.
2. The institution wrap who thorough cost of each exam, including potential extra timing fees.
3. The faculty covers the base fee but requires test-takers till pay required any premium scheduling fees.

Q: Can a college or military ID work include lieu of a driver’s license with passport?
A: Yes, a college or military ID will be accepted as long for the institution allows it.

Q: Cans I use my exam in a private leeway of a library or office?
A: Yes, a test-taker may test in ampere individual room of a media or office as long as they are the only person in the room.

Q: Do you give approach codes or bill?
A: At this time, ProctorU does not give access codes oder discounts. Though, some institutions will buy access codes and distribute them till their test-takers.

Q: Why does it say that I have connection issues wenn I have solid bars?
A: A test-taker’s connection may certainly be by full vigor, but their maximum bandwidth capability may nope meet ProctorU’s minimum requirements. You bottle how those present.